The major players in the customer relationship management market include Salesforce.com, Microsoft, Adobe, SAP, Oracle. The entire Customer Relationship Management market has been sub-categorized into solution, deployment mode, organization size, and end use. current and future demand for customer relationship management market across North America, Europe, Asia-Pacific, Latin America, and Middle East & Africa.
The key factor driving the growth of the market is the company’s preference for customer data in real-time. Every organization aimed at increasing productivity and efficiency to become a successful business. The way to a successful business is fair relations with the clients. CRM keeps ahead of business competition with mobile and cloud solutions. CRM companies using mobile CRM solutions are seeing far higher adoption rates. With mobile CRM access, companies now expect to be able to connect platforms and technologies with customer data, to provide a more personalized experience. Cloud-based CRM solution is leading the market. The increasing need to access their software from multiple devices and locations has led to the rise of cloud-based CRM segment.
By Solution
- Customer Service
- Customer Experience Management
- CRM Analytics
- Marketing Automation
- Salesforce Automation
- Social Media Monitoring
- Others
By Deployment
- On-Premise
- Cloud
By Organizaton Size
- Large Enterprises
- Small and Medium Enterprise
By End-Use
- BFSI
- Retail
- Healthcare
- IT & Telecom
- Discrete Manufacturing
- Government & Education
- Others
Source: https://www.valuemarketresearch.com/report/customer-relationship-management-market
Naira Shekhawat has been into Content Writing just after completing her Graduation in English Literature. Her love for words has won her many accolades in her respective jobs ever since. Naira covers business sections for VMR News. She is a traveller by heart and loves writing on food blogs as a freelancer.